We value your feedback as it helps us improve. You can share with us by either:

- Send us an email at cs@hafoo.com.sg

- Call us at (65) 6978 5900

Important Note:

We will strive to acknowledge to your feedback within 2 business days upon receiving it. Thereafter, we will investigate the case and communicate a resolution to you within 20 business days from the acknowledgement date. If we need more time to investigate the case, we will notify and provide you with reason(s) for the delay, as well as an indicative timeline that you could expect to receive the final response and/or resolution from us. Meanwhile, we will also provide you with interim status updates of your feedback as and when necessary.

To help us with the investigation, we appreciate if you could provide us with your account number, account name and a detailed description of the issue.

If you feel that your concerns remain unresolved after receiving our final response/ resolution, you may wish to contact the Financial Industry Disputes Resolution Centre Ltd (FIDReC) as an independent organization for further assistance.